Customer Service Representatives

Customer Service Representatives

Quality Staffing, Inc. is seeking candidates for a Customer Service Representatives for the Greater Dalton area. This position is a 1st shift working Monday- Friday 8-5. Pay will start at $15.00/hr.

Essential Duties & Responsibilities: 

  • Resolve customer inquiries, including but not limited to: order status, product information, order processing, account status, sales programs, as well as product line knowledge 
  • Maintain small to medium accounts with low-medium complexity 
  • Process all customer orders received by: EDI, telephone, fax, email, and mail through order entry system (SAP) efficiently and error free 
  • Resolve complex and escalated customer issues, received via phone or email, with little intervention from Team Leads Review Delivery Due List (ZVL10C) for all customer orders in all plants to align with delivery requests 
  • Daily contact with cross functional team: Executive Sales Manager/Field Sales Representative/ Marketing/Production as to customer order status 
  • Answer any customer inquiries (fax, phone, email and mail).
  • Check stock, provide availability dates, provide freight quotes once processed through the Logistics Department, refer public to distributors in their area, or to our client’s website 
  • Ship samples as required by customers for product specials 
  • Collaborate with other company departments such as billing, credit, freight and transportation to solve customer inquiries 
  • Locate out-of-stock material for customers when required from other distributors 

Requirements: 

  • High school diploma or general education degree (GED);
  • AA or BA degree 
  • At least 1 year of customer contact experience, Excellent interpersonal and communication skills – Email and phone etiquette 
  • Ability to work effectively with cross-functional departments including but not limited to Pricing, Sales, Administration, Logistics, Finance, Quality, Marketing, Distribution and Field Sales Force 
  • MSOffice proficiency 
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals 
  • Ability to add, subtract, multiply, and divide in all units of measure 
  • Excellent attention to detail 
  • Ability to type at least 30 words per minute 
  • Manufacturing experience with exposure to SAP, or equivalent, is preferred

Quality Staffing, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


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