Author: qualitystaffing

Customer Service Representatives

Customer Service Representatives

Quality Staffing, Inc. is seeking candidates for a Customer Service Representatives for the Greater Dalton area. This position is a 1st shift working Monday- Friday 8-5. Pay will start at $15.00/hr.

Essential Duties & Responsibilities: 

  • Resolve customer inquiries, including but not limited to: order status, product information, order processing, account status, sales programs, as well as product line knowledge 
  • Maintain small to medium accounts with low-medium complexity 
  • Process all customer orders received by: EDI, telephone, fax, email, and mail through order entry system (SAP) efficiently and error free 
  • Resolve complex and escalated customer issues, received via phone or email, with little intervention from Team Leads Review Delivery Due List (ZVL10C) for all customer orders in all plants to align with delivery requests 
  • Daily contact with cross functional team: Executive Sales Manager/Field Sales Representative/ Marketing/Production as to customer order status 
  • Answer any customer inquiries (fax, phone, email and mail).
  • Check stock, provide availability dates, provide freight quotes once processed through the Logistics Department, refer public to distributors in their area, or to our client’s website 
  • Ship samples as required by customers for product specials 
  • Collaborate with other company departments such as billing, credit, freight and transportation to solve customer inquiries 
  • Locate out-of-stock material for customers when required from other distributors 

Requirements: 

  • High school diploma or general education degree (GED);
  • AA or BA degree 
  • At least 1 year of customer contact experience, Excellent interpersonal and communication skills – Email and phone etiquette 
  • Ability to work effectively with cross-functional departments including but not limited to Pricing, Sales, Administration, Logistics, Finance, Quality, Marketing, Distribution and Field Sales Force 
  • MSOffice proficiency 
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals 
  • Ability to add, subtract, multiply, and divide in all units of measure 
  • Excellent attention to detail 
  • Ability to type at least 30 words per minute 
  • Manufacturing experience with exposure to SAP, or equivalent, is preferred

Quality Staffing, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Entry-level Human Resources

Entry-level Human Resources

Quality Staffing, Inc is seeking candidates for Entry-level Human Resources position that is primarily focused on data entry. May perform HR related duties in some or all of the following functional areas: employment, benefits, compensation, training and employee relations.  Standard office hours (8:00 am to 5:00 pm); however, overtime and weekends may be required. Pay will start at $15.00/hr

ESSENTIAL FUNCTIONS OF THE JOB:   

  • Enter records in our Human Resource Information Systems (HRIS) – including new hire information, benefits, compensation, time, etc.
  • Answer phone or email inquiries.
  • Assist with recruiting and screening potential job applicants.  Review compensation and benefit programs with candidates and new employees.
  • Work closely with supervisors to ensure a sufficient labor force is available to meet manufacturing requirements and partner with local staffing agencies to fill open positions. 
  • Communicate various Human Resource policies, procedures, laws, standards and government regulations to employees.  
  • Schedule training and orientation for new employees.
  • Assist the HR Department in projects as necessary.

QUALIFICATIONS:  

  • Ideal candidates will possess 1-2 years of direct Human Resource experience
  • Candidates must have strong interpersonal communication skills, be detail and task oriented, possess problem solving skills
  • Must able to comprehend at a rapid pace.  

Quality Staffing, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Maintenance Technician

Maintenance Technician

Quality Staffing, Inc is seeking an experienced Maintenance Technician to handle the daily maintenance needs of our manufacturing operation. The ideal candidate will be highly organized and able to assist and perform preventative maintenance in accordance with the preventative maintenance program. Candidates will also need to be able to conduct routine repairs to equipment that do no fall within the scope of outside contractors.
Candidates must be skilled in a multitude of areas including: gear boxes, motors, pumps, hydraulics, and pneumatics.  Also, candidates should have working knowledge of electrical and process control components including but not limited to PLCs, HMIs, and drives is preferred.
This role is essential to adhering to our company values—do the right thing, do what is best for the customer, and drive improvements and innovation.

Plant Maintenance Technician Duties and Responsibilities:

  • Perform diversified duties to maintain production machines and the plant facility’s equipment
  • Provide emergency/unscheduled repairs of equipment during production
  • Perform scheduled maintenance repairs during machine downtime
  • Diagnose problems, repair/replace parts, and test
  • Perform regular preventive maintenance in accordance with the preventative maintenance program
  • Comply with safety regulations and maintain clean and orderly work areas

Plant Maintenance Technician Requirements and Qualifications:

  • High School Diploma required
  • Proven work experience as Maintenance Technician
  • Strong mechanical and electrical skill set
  • Experienced in hydraulics and pneumatics
  • Strong communication and interpersonal skills
  • Strong work ethic—self-motivated and results-driven
  • Excellent problem-solving skills


Quality Staffing, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Supervisors

Supervisors

Job Posting Number: 20201

Quality Staffing is seeking Supervisors for a Direct Hire Opportunity with a reputable client located in Dalton Ga.   Candidates must have flexible scheduling abilities as these are 3rd shift positions.  Pay will start at $24.50/hr. 

SUMMARY: 

This Client defines Supervisors as being responsible for safe, consistent daily operation of the production line. In addition, they are responsible for ensuring low waste, high yield, and the best quality product for our customers.  Supervisors will guide the production process and control process changes.

RESPONSIBILITIES: 

  • Responsible for ensuring that the overall work flow of the lines and process are met in a timely manner
  • Mentor and develop team members
  • Ensure that a high quality of housekeeping, safety and quality standards are maintained and improved in the area
  • Under the guidance of the Shift Supervisor, responsible for organizing and directing work and team assignments
  • Meets production requirements by following and enforcing productivity, quality, cost, and customer standards
  • Reads and analyzes production specs to determine production requirements
  • Responsible for ensuring that all finished products are within quality specifications
  • Troubleshoot production problems as they arise and put corrective action in place to assure the issue is resolved completely

REQUIRED QUALIFICATIONS:

  • Minimum 3-5 years supervising experience 
  • Certified as Product Technician is preferred
  • Must be able to perform the essential functions of the job
  • Must meet the physical requirements of the job
  • Candidates must have a satisfactory work record without attendance or performance related job disqualifications
  • Must have experience troubleshooting day-to-day product issues and the ability to correct them via adjustments, layout or procedural changes
  • Must be available to work night shift, if needed

Quality Staffing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Production Control Analyst (PCA)

Production Control Analyst (PCA)

Job Posting #20202

Quality Staffing, Inc. is seeking a Production Control Analyst (PCA) for a DIRECT HIRE position for our client located in Dalton, Ga.  

POSITION SUMMARY:

The PCA is responsible for executing the activities of material planning and scheduling for the Soft Surfaces division, interacts closely with Procurement, Semi-Finished, and Finished Goods Planning, & scheduling to effectively plan and execute in accordance with the master schedules that meet our customers’ requirements.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Daily management of production and/or purchase orders to support internal and/or external customer needs
  • Escalation of internal and/or external vendor under-performance to supply chain and procurement teams.
  • Work collaboratively with supply chain and procurement to ensure inventory levels to support network lead times and mitigate risks in continuity of supply.
  • To continuously improve business processes in order to increase customer service performance (OTIF), proactively identify raw materials issues and work with internal and/or external vendors to expedite purchase and/or production orders as needed.
  • Conduct adhoc analysis of inventory & track KPIs that include vendor performance, days of supply, lead time adherence, and shop floor schedule adherence.
  • Lead Root Cause Analysis of inventory stock outs and vendor late orders.
  • Build mutually beneficial relationships with vendors in order to maintain excellent service and create improvement opportunities.

Qualifications:

  • Bachelor’s degree in Supply Chain, Business Management or related field and/or applicable experience
  • APICS certification preferred
  • 3-5 years of experience in a production planning, procurement or manufacturing environment
  • Production Scheduling, Inventory Management and Supply Planning experience preferred
  • CAMS/AS400, SAP or other ERP planning suites desired
  • Strong data analysis & reporting skills require
  • Strong knowledge of MS Office (Word, Excel, Access) required
  • Ability to gather, manipulate and analyze data to make data driven decisions that yield the best possible business outcome.

Pay will be determined during the interview process.  Shift and hours may vary as needed. 

Master Production Scheduler

Master Production Scheduler

JOB POSTING NUMBER: 20203

Quality Staffing, Inc. is seeking a Master Production Scheduler for a direct hire position for our client located in Dalton, Ga.  The Master Production Scheduler will work with Operations, Supply Chain, Sales and Product Management to develop and manage forecast for long range material planning while considering current inventory, obsolescence, lead times, product life cycles and production capacity. Develop specific actions and ability to execute projects to drive improvements in the customer service experience including on time deliveries and reduced lead times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Identify and implement system and process improvements within the supply chain to enable overall business process improvement balancing customer service, inventory, and plant efficiencies
  • Further develop existing forecast and supply programs to improve current days of inventory
  • Improve forecasting tools and procedures through application of innovative ideas and projects
  • Drive, promote and develop positive communication with Marketing and Sales to improve forecast accuracy
  • Work with Production Schedulers to establish weekly schedules based on the planning for all product lines based on customer orders and capacities
  • Work with Production Schedulers to adjust daily high-volume key sku’s as needed to prevent stock outs
  • Assist Production Schedulers to communicate schedule changes to all required associates
  • Analyze inventory levels and product demands to determine reorder levels and safety stocks that will ensure product availability and minimize inventory costs
  • Provide reporting to support that inventory levels are in line at distribution center
  • Assist in the transfer of material to the distribution center based on transactions within SAP
  • Review and update all KPI targets and provide RCA on the missed items
  • Update all charting for Tier 2, KPI metrics for all scheduling practices
  • Develop, improve, and change reports as needed
  • Participate and lead special projects for WCM continuous improvement
  • Effectively work with other departments, teams, and peers to solve problems and continuously improve

Qualifications: 

  • Bachelor’s Degree in Business or related field / or equivalent work experience
  • 4 – 6 years scheduling, inventory analysis experience, and supplier / part profiles in an SAP environment
  • Ability to read, write, analyze and interpret product information, production schedules, and other process documentation in English.
  • Computer proficiency, specifically with SAP, Microsoft Windows, Excel, Word, ERP/MRP system
  • Strong math and analytical skills
  • Ability to work a flexible schedule when required (daily or weekly)
  • Proven people skills required, must have ability to work with others while effectively handling internal pressures
  • Excellent Communication Skills (written and verbal).
  • Organizational and problem solving skills required
  • Experience in a Lean environment – World Class Manufacturing, Lean principles, etc. is preferred
  • SAP experience in Logistics, Customer Service, Scheduling, Sales & Operations, and Inventory
  • Experience with Product Development and understanding of product life cycles very strongly desired. (Preferred)
  • APICS certification (Preferred)
Bookkeeper/Payroll Clerk

Bookkeeper/Payroll Clerk

Quality Staffing, Inc. is seeking a Bookkeeper/Payroll Clerk to work through our agency as a contract employee for the Calhoun area. This is a 1st shift position working Monday-Friday 8:00 am to 5:00 pm. Pay will start between $17.00 to $22.00/ hr. depending on experience.

Duties and Responsibilities will include but are not limited to:

  • Monitor financial transactions and reports
  • Process accounts payable
  • Process checks
  • Understand ledgers
  • Handle weekly payroll using accounting software

Qualifications:

  • Knowledge of Truck Guidelines is a plus
  • Must have great attention to detail
  • Must have great organizational skills
  • Advance level of MS office (Excel and Word)
  • Must have strong Customer Service skills
  • Excellent communication skills, both verbal and written
  • Knowledge of bookkeeping software
  • Able to prepare, review and understand a financial statement
  • Must have experience in Payroll and Bookkeeping

Benefits Include:

  • Weekly Pay/Comparable Wages
  • Major Medical Insurance
  • Indemnity Medical, Dental and Vision Insurance
  • Term Life Insurance and Short-Term Disability

Interested? Here is how to apply:

  • Visit our website at www.qualitystaffing.com
  • Click on “Apply Now” and complete the process
  • Send resume to resume@qualitystaffing.com
  • Follow up with a phone call during the hours of 8AM-5PM, Monday-Friday (7062264119)

IMPORTANT!!! Please reference all correspondences with the Job Posting Number that is found within the job description.

Administrative Assistant

Administrative Assistant

Quality Staffing, Inc. is seeking candidates for a direct hire position as an Administrative Assistant for our client who is  a FORTUNE Global 500 firm and a Top 8 business enterprise in South Korea. This is a 1st shift position. This position is a Direct Hire with pay will starting at $17.00/HR. 

Our Client is headquartered in Dalton, GA and handles manufacturing of Solar Panels for the North American region. It is a subsidiary of one of the world’s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules.

Responsibilities and Qualifications:  

  • 2 years’ experience working in a Manufacturing or construction office setting 
  • Strong Microsoft Office skills –Expert level of Excel (formulate pivot tables and charts)  
  • 2 Years of experience in Inventory Management 
  • Excellent verbal and written communication skills 
  • Organizational skills 
  • Attention to detail
  • Excellent customer service skills
  • Ability to prioritize many different tasks at once

Interested?  Here is how to apply

  • Visit our website at www.qualitystaffing.com 
  • Click on “Apply Now” and complete the process 
  • Send resume to resume@qualitystaffing.com 
  • Follow up with a phone call during the hours of 8AM-5PM, Monday-Friday (706*226*4119)  
  • IMPORTANT!!!  Please reference all correspondences with the Job Posting Number that is found within the job description. 

Quality Staffing, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Customer Service Representative- Call Center Nashville, TN

Customer Service Representative- Call Center Nashville, TN

JOB POSTING NUMBER: 66948

Quality Staffing, Inc. is seeking a Customer Service Representable with experience in a call center for the State of Tennessee working in the Commerce & Insurance Division. 

This is a first shift position that requires great attendance efforts.  Pay will start between $12-12.50/hr., depending on experience and will be determined during the interview process. 

Parking is NOT included for this position. It is the responsibility of the employee to take care of parking fees. This location is accessible to public transportation. 

Duties and Responsibilities will include but are not limited to:

  • Maintaining in fast-paced call center environment averaging 60-70 calls per day, per person.
  • Answering telephone calls.
  • Directing calls.
  • Provide customer services through non-voice means such as Email/Chat.
  • Data entry – entering information as the call is taking place into their system.
  • Must utilize a dual screen in order to operate multiple programs simultaneously.

Qualifications:

  • Must have experience with inbound calls at a call center.
  • Experience with Zen desk is a huge plus.
  • Must have excellent telephone etiquette.
  • Must have excellent customer service.
  • Some college is required.
Procurement Officer- Nashville, TN

Procurement Officer- Nashville, TN

JOB POSTING NUMBER: 67539

Quality Staffing, Inc. is seeking a Procurement Officer to work through our agency as a contract employee for the State of Tennessee in the Finance and Admin department. 

This is a 1st shift position working Monday-Friday 8:00AM-4:30 PM for a total of 37.5 hours per week.  Pay will start at $25.50.

Parking is NOT included for this position. It is the responsibility of the employee to take care of parking fees.  This location is accessible to public transportation. 

Duties and Responsibilities will include but are not limited to: 

  • Reviews purchase requests for adherence to procurement policy
  • Dispatches purchase orders to vendors
  • Tracks purchase orders to ensure requested goods are received
  • Reviews invoices for accuracy and completeness
  • Coordinates invoice review with Requester to obtain payment approval

Qualifications:

  • Must have 3 years of experience performing procurement and invoicing duties
  • Extensive experience working in an office environment with heavy administrative skills is required
  • Advance level computer experience (MS Word and Excel)
  • Will be working with multiple Excel spreadsheets
  • Must have good attention to details
  • Must have strong customer service skills
  • Some college fequired